Eirene: Disrupting Deathcare Through Technology
Mallory Greene, CEO of Eirene explains the complementary relationship of technology and tradition.
“For Eirene as a business, it’s always been about that continuation of support, whether it’s us offering it, or trusted partners like Cadence.”
In an industry where tradition has often been considered an asset, Eirene has quickly established itself as a key player and innovative leader in cremation. Derived from the Latin word meaning peace, Eirene uses a digital platform to provide a streamlined cremation process complete with human touch points that maintain connection and clarity when families need it most. Beyond cutting edge technology, the company is built on compassion and care at its core. Through their unique process, Eirene is able to combine the convenience of online accessibility, quality service at an affordable rate, and support through every step.
Their timely launch amid the pandemic coincided with a consumer shift toward digital products and convenience, providing Eirene with the prime opportunity to excel in the market. Nearly three years later, Eirene is simplifying the arrangement process for Canadians by quickly expanding across the country with locations in Ontario, Nova Scotia, Saskatchewan, Alberta, and British Columbia. By leveraging technology and continuous care with the help of Cadence, Eirene is easing the end-of-life process in a way that meets the needs of evolving generations and consumer behaviors.
One could say that Mallory Greene was destined for deathcare. With her father working in the funeral service for over thirty years and her mother a long-time hospice nurse, Mallory gained a unique outlook on life from a young age. Her comfort in difficult conversations and understanding that life is finite came together to build a foundation for Eirene. Having built her career as a founding member of Wealthsimple, she swiftly mastered the intricacies of constructing a thriving, billion-dollar business from the ground up. Her tenacity in tech, thorough understanding of funeral service, and passion for creating meaningful change for those who are grieving have allowed for Eirene to flourish into the growing success it is today.
With the pandemic accelerating the need for online arrangements, there is now an ever-growing population looking for care that’s both accessible and reflective of their loved one’s individuality. Being the first digital cremation service in Canada, Eirene has been able to quickly capture a market with preferences toward cremation while simultaneously crafting a solution to the overwhelming arrangement process.
The Eirene Experience
Through personable service enabled by technology, Mallory takes pride in the ease and high quality of Eirene’s arrangement process. Once a loved one passes, the first step in the traditional process is to make an arrangement face-to-face with a funeral director, begin signing large amounts of documentation, and choose urns or burial details– all within 24-48 hours.
“The goal of Eirene is to give you back more time to grieve your loss and spend time with whoever is important to you after a death.”
At Eirene, the bereaved family initiates the arrangement process either via Eirene's user-friendly website or by calling the company’s relevant provincial operation partner. An assigned funeral director in their locality will then collect their loved one for cremation at an Eirene facility, treating them with the same care and respect as they would their own family. The family can then conveniently complete any necessary paperwork online from their home, before the remains of their loved one are personally delivered to them by an Eirene funeral director or death doula.
Providing Peace Of Mind
Mallory emphasizes that while they leverage technology for convenience, the human touch in service will always be irreplaceable. Recognizing the influential role of younger generations in driving change within the industry, Eirene caters to their needs without alienating other demographics.
As further means of differentiation and innovation, Eirene departed from the muted colors and Victorian designs typically seen in deathcare, instead opting for soft, pastel colors in their branding. With a distinctive purple, their brand amplifies calmness to a grieving client base. This unique approach resonated deeply with families, further solidifying Eirene's position as a disruptive force in the deathcare profession.
The 3 Pillars
1. Accessibility & Affordability
Eirene's online platform allows them to serve clients in remote areas or those with chronic disabilities, who may not be able to access traditional services. Their pricing is also positioned below the cost of conventional funeral services due to reduced overhead from ceremonies and property expenses, thus allowing for package options that optimize value for money.
During an extremely difficult and confusing time, families are looking for honesty and clarity that their loved one is in the best of care. Mallory explains that on average, people complete only 1.5 arrangements in their life, meaning they are often being thrown into the process. To ease the burden, Eirene ensures information is presented clearly with a flat fee vs. typical drip pricing.
Decisions about cremation and burial must be made quickly. At Eirene, you can take a step back and choose how you want to commemorate your loved one, there’s no pressure to immediately plan a service. Eirene's team also streamlines administrative tasks by completing as much immediate paperwork as possible, creating a seamless and supportive experience for families.
Benefits brought by Cadence
Eirene is dedicated to providing continuous support to families past the delivery of their loved one’s remains. Noticing that the burden of estate settlement was just around the corner for their families, Mallory searched for a solution that would not only feel like an extension of their brand, but provide the same high standard of support their clients were used to. As a fellow Canadian based company with a compelling mission, Mallory was naturally drawn to the practical aftercare solution that is Cadence.
“When we thought about partners, it had to feel like an extension of our brand. And Cadence felt like that for us.”
With Cadence providing the aftercare extension to Eirene’s compassionate arrangement process, families are able to easily simplify and reduce the burden from tasks involved with post-death requirements. When families receive their loved one’s remains, the Eirene representative, whether doula or funeral director, will provide them guidance through Cadence to easily begin estate settlement. Cadence is able to elevate Eirene’s top of the line offerings and give their families a resource of continuous support.
“The seamless integration into what Eirene offers is a huge value-add to our families.”
Eirene has received glowing reviews from their clients regarding the ability to stay organized with a personalized checklist, receive reminders of necessary account closures, and easily complete necessary notifications all on one digital platform. The ability to continue the process online after the Eirene arrangement has allowed for a more comfortable and familiar experience during an unfamiliar time.
“I don’t think families understand how there is a lot of work involved in estate administration when you don’t have support like Cadence to really guide you through it.”
Mallory is committed to maintaining connections and unending care with the families they serve. Being the first person that a family consults after a death, there’s a bond that forms between clients and staff. With certified executor support dedicated to finding solutions and providing accurate resources, Eirene is confident entrusting their families in Cadence’s hands. No matter how complicated the estate or lengthy the process, Cadence is prepared to support families for as long as they need. For Mallory and the funeral professionals at Eirene, it's always a pleasure to refer families to Cadence for an exceptional aftercare experience.
With consumer demands evolving, Eirene has managed to stay ahead of the curve and provide a deathcare service like never before, including a dignified online interface and personable touch points that extend well beyond cremation. Cadence provides a practical solution to aftercare and the notorious challenge of estate settlement. Through seamless online integration, clients using Cadence experience an effortless extension to the Eirene brand complete with knowledgeable support every step of the way. Eirene’s impactful partnership with Cadence is rapidly expanding across Canada and Mallory hopes that other funeral services will see the same benefits: “Our support continues after we deliver the remains. Cadence is just a really easy sell.”
Ready to take your client’s support experience to the next level? Fill out the form at the bottom of the page to chat with a Cadence representative and discover how you can transform your aftercare programs!
How Saskatoon Funeral Home Maintains A Legacy of Compassionate Care
Morgan Edwards, President of Saskatoon Funeral Home, discusses end-of-life client support and its importance.
“We could tell that the people at Cadence care about the clients. They go above and beyond for the families they serve, which is what we’re all about. It makes for a good partnership”
Saskatoon Funeral Home has been a beloved care service in the community since 1910. With a local commitment and a legacy lasting four generations, the business has offered trusted support that the community can depend on. Through consistent innovation and a dedication to collaboration, the funeral home has maintained a modern edge that allows them to deliver an exceptional level of service despite the rapidly changing needs of clients. Saskatoon Funeral Home, along with its complementary services provided through the Edwards Family Centre, is always looking for end-of-life solutions that enhance the client experience: that’s why they chose Cadence.
For Morgan, making a difference in the community has always been a passion and priority. After completing a degree in business, he entered the non-profit environment by working to develop jobs for those with disabilities. In 2006, 10 years later, Morgan returned to his family’s business and slowly worked his way through each role of the home, eventually becoming the President and General Manager. Working with his family has created a level of care that is united through shared values.
Assisting families during their darkest times is a difficult task that requires active attention and readily available support. To maintain such a high quality of service, funeral directors like Morgan must balance their business responsibilities, continuously adjust to the personalized needs of their clients, and be sure to allocate time to personal obligations. Funeral directors can’t do it all— they must make sure that innovative solutions are routinely adopted to ensure success.
During our discussion with Morgan, he highlighted the most pressing challenges that Saskatoon Funeral Home has faced and continues to address in their day-to-day solutions.
1. Changing Needs
Demands of clients have rapidly changed in the past 5 years which has created a higher need for more customizable experiences and schedule accommodations. The traditional “cookie-cutter” funeral is far less frequently opted for. The services offered both in the pre-need and after-care sectors should reflect this need for personalized solutions and offer control beyond the arrangement room.
“Families are wanting to be more involved in the creative process as opposed to letting things roll out as they used to”
2. Lack of Guidance
With the unknowns of estate settlement, executor tasks can quickly become confusing. Many families will turn to the funeral home for support but are then redirected to estate lawyers and other legal professionals. The absence of a middle ground where families can access guidance and self-directed tools can make the settlement process feel disjointed. It also lengthens the time for a file to be closed, further extending the payment period.
“They have to plan this funeral, but at the same time, they’re not sure how to wrap up the affairs.”
3. The Pre-Planning Process
Planning for the inevitable has typically been a difficult message to promote, resulting in an under-addressed issue that has a direct impact on the death care industry. Funeral homes are left to witness the effects of unprepared families facing high stress situations and feelings of guilt for making decisions on their deceased loved one’s behalf. However, with a new generation looking to take control of their legacy, the pre-planning process must be streamlined to eliminate a tedious and antiquated process.
“There’s a definite trend towards people just wanting to actually discuss real things and be more proactive [about death-care]”
Solutions brought by Cadence
For over two years, Saskatoon Funeral Home has chosen Cadence as their solution to complicated industry challenges. After being introduced to Co-Founder and CEO, Rachel Drew, Morgan saw enormous potential in her vision and compelling story of Cadence's mission. Partnering with Cadence, a company local to Morgan’s funeral home, was an obvious choice. He trusted the genuine and compassionate people behind the brand and their commitment to fulfill the unmet needs of his clients.
Funeral directors are born-and-bred problem solvers: they want to make the entire end-of-life process as easy as possible. Cadence allows funeral directors at Saskatoon Funeral Home to finally eliminate the roadblock between resources and referrals. A reliable and user-friendly tool ensures a smooth transfer from the funeral home to Cadence, giving families peace of mind during a difficult time.
With the help of Cadence, Morgan has seen a vast increase in client satisfaction and retention. For over ten years the funeral home has sent out client service surveys to track any changes in experience from added features or facilities. Since integrating Cadence into their continuing care offerings, they have seen a higher number of excellent scores.
Morgan is adamant about retaining a human touch in the care program and sees Cadence as a complementary tool to their service staff. When families use Cadence, they feel supported. Reflecting on families who have experienced multiple passings, Morgan explains that Cadence’s Executor Assistant has helped ease the settlement process to become one familiar and continuous service. The newly introduced Legacy Planner has also shown promise to clients by alleviating the stress from being unprepared making it a successful addition to the home’s expanding pre-planning offerings.
In the rapidly changing atmosphere of funeral service, Saskatoon Funeral Home has stayed ahead of the curve with their deep understanding and attention to client needs. Cadence helps their clients gain the collaborative advantage and sense of control they desire, all while providing the feeling of human touch in a technologically enabled solution. In an industry perceived as traditional, Morgan’s willingness to integrate innovative tools has provided families and funeral directors with a sense of ease like never before. Through his successful partnership with Cadence, he advises others in the business to follow in his footsteps: “Use the tools out there and dive into them, they can save you a lot of time.”
Ready to take your client service to the next level? Fill out the form below to chat with a Cadence representative and discover how you can transform your pre-planning and aftercare programs!