What to Do After Someone Dies

December 2, 2025
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Protocol For After-Death Processes

After someone dies, the logistics will look a little different depending on where and how the death has occurred. Here, we guide you through what to expect immediately following a death.

If the death occurs at home

If the death was sudden and unexpected, call 911 and the police will attend. They will contact the coroner . The coroner will decide if the deceased can be released to the funeral home or if further investigation is required.

If the death was expected, the doctor may have completed a Notification of Expected Death in the Home form. Note that this form is only available in some provinces (a few examples from BC , Alberta , & Nova Scotia ). A copy is kept with the doctor, another copy is kept in the home, and the last copy is provided to the funeral home. Once the death has occurred, contact the doctor or nurse regarding the completion of the form. The funeral home can be contacted to transfer the deceased from the place of death to the funeral home.

If the deceased was being treated for a serious or terminal illness, and there is no Notification of Expected Death in the Home form, their doctor or nurse will have to come to the home to pronounce the death before the funeral home can be called.

If the death occurs in the hospital

They will be taken to the hospital morgue for sheltering. The family can call the funeral home to make arrangements to transfer the deceased.

If the death occurs in a hospice or care home

Care homes and hospice facilities do not have the ability to shelter the deceased on site. The care home or hospice staff will contact the funeral home to request a transfer into the care of the funeral home.

If the death occurs in another country

The procedures for returning the deceased to Canada are unique to each country. It is suggested to consult with a local funeral home to determine how to approach this.

Can I transport the deceased to another country?

Yes, you can. Funeral homes are able to assist families if a transfer is required.

February 9, 2026
When my mom died, I left the funeral home with a checklist. It didn’t feel helpful. It felt crushing. I remember sitting at my kitchen table afterward, crying, staring at a list of things I was suddenly responsible for—forms to fill out, accounts to close, tasks to complete. I searched online for guidance, typed my mom’s date of death into one form after another, and felt the weight of it all pressing down at a moment when I was least able to cope. What struck me most wasn’t just the grief. It was the absence of a clear path forward. Instead of structure or support, I found broken, fragmented systems—and an overwhelming amount of responsibility placed on people in the rawest moments of their lives At the time, I assumed this was just my experience. Discovering a Shared Reality Over the years, that assumption proved wrong. Through volunteering in hospice, talking with families, and working alongside care providers, I began to hear the same story again and again. The confusion. The overwhelm. The feeling of being left alone to navigate a complicated web of tasks after loss. What I experienced wasn’t the exception. It was the norm And that realization stayed with me. A Better Way After Loss The period after a death is one of the most vulnerable times in a person’s life. Yet it’s also when we ask families to become administrators, coordinators, and decision-makers—often without guidance, clarity, or continuity of care. That didn’t feel right. Cadence exists because that time after loss deserves more structure, more clarity, and more care than it’s been given That belief is the foundation of everything we do. Built for Families, With Funeral Homes We built Cadence for families—but we work hand in hand with funeral homes. Why? Because funeral homes are often the last place families feel truly supported , and at the same time, the first place where responsibility begins Funeral professionals show up for families at an incredibly meaningful moment. Cadence is designed to extend that care beyond the service itself—helping families navigate what comes next with confidence instead of confusion. Doing This Together Cadence is not about replacing human connection. It’s about strengthening it. We’re here to do this work together—with funeral homes, care providers, and families—so no one feels abandoned once the ceremony ends. Supporting families long after the service isn’t an extra. It’s the work. And that’s why I built Cadence. About Rachel Drew, CEO & Founder of Cadence Rachel Drew is the Founder and CEO of Cadence. She founded the company after recognizing a critical gap in support for families following a death. With experience working alongside hospice providers, care teams, and funeral professionals, Rachel leads Cadence with a focus on extending care beyond the service and strengthening the role funeral homes play in supporting families long-term.
By Cydney Schwartz January 27, 2026
When someone dies, their identity doesn’t automatically disappear. And for families, that reality can create risks they never expected to manage. In the weeks and months that follow a death, families are juggling grief, paperwork, and a long list of unfamiliar responsibilities. During this time, a person’s identity is often still active across financial institutions, government agencies, and digital platforms, quietly creating an overlooked window of vulnerability. This risk is commonly referred to as deceased identity theft or “ghosting.” While it’s rarely talked about, consumer protection agencies consistently warn that it’s a real and ongoing issue—one that can add unnecessary stress and financial harm to families already navigating loss. This Identity Theft Awareness Week we’re helping families understand the risks after a loss, and how to limit them.
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